Phygital, the key to shaping customer experience

Life as we know it – as both consumers and businesses – has undergone a massive transformation following the COIVD-19 pandemic. Wary of large public gatherings and prolonged exposure while shopping in a mall or at a marketplace, customer behaviour and expectation has changed forcing brands to rethink their marketing strategy. As consumers, most of […]

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The future has a voice

It wasn’t too long ago that the idea of operating devices by giving voice commands seemed like science fiction. But here we are in 2021, telling Alexa to play our favourite tune or asking Siri how to make our favourite dish without moving a finger. We get automated calls that are responsive and a voice […]

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5 things that shaped marketing in the last decade

The journey of each decade begins in its past, so let us dial back a little. The 1980’s was the decade of print, OOH media and TV, of Humara Bajaj, Mile Sur Mera Tumhara, and Onida’s green horned devil. Come 1990’s and the story changed – Internet floodgates were opened and email marketing saw light of the […]

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Friends and countrymen, lend me your ears

When MTV went live in 1981, the first music video to be played at 12.01 am was ‘Video killed the radio star’. The song has been an emblem of sorts since then, reflecting how one technological change renders the preceding one irrelevant. But come 2020 and it seems the tech story may not be that […]

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